Service Bay Staff forever changing, Pricing always going up. Quality of work coming out of the garage not good. Dealership does not properly fix the issues reported and attempts to explain them away. Does not wash car following service and before car is returned to you. Not a good full service garage that you can trust.
I don't know cross appointment to have my vehicle serviced and waited for over an hour and a half and asked and they said they was people ahead of me that's why I made an appointment I finally got it back about 11 and it wasn't washed car wash the right back to the carwash and it came back out and still wanting half washed so I left I was tired of waiting
The complimentary car wash was terrible! I had dust/dirt on the middle of my hood and on the front windshield. If a mechanical car wash was used, you need to address the poor quality of a wash it gives! If a human washed my truck, then someone needs to be retrained! Its not worth the time to have your vehicle washed, if this is the way your vehicle turns out.
My car was in for a torque converter change. The car was repaired in a timely and professional manner. The only issue I had was they used a pickup truck, instead of a van, as the courtesy vehicle. Impossible to get in the back seat.
I have used David Maus for all my service needs. Even though the price may have been a little more the service was always great. I even purchased a new 2500 Diesel z71 truck from David Maus. Now I won't be back. Had my vehicle for the whole day, detail tire rotation, and zateck application, and interior detail. The interior detail was below average. Windows were still dirty, marks still on parts of the dash. Was told the courtesy car would pick me up at 2 pm, never showed, promised to pick me up at 7:30am next morning, never showed. Horrible work and horrible customer service. I am in the market for a suburban premier. Will not purchase from David Maus Chevy, unless you can prove the customer is number 1. It also seems like you are cutting corners to save some money. Well it isn't working. I have spent over $10,000 on maintenance for my Chevy suburban. Hope you can save that amount plus loss of a new vehicle purchase and future business too. Really unfortunate.